Quix Website Privacy Policy

Quix Analytics Limited (“Quix”) is a provider of a data management and analytics platform (the “Platform”). References in this privacy policy (“Privacy Policy”) to “we”, “our” or “us” are references to Quix Analytics Limited. We operate the Quix website available at www.quix.io (the “Website”) to promote and provide further information and content about the Quix Platform and to provide you with the opportunity to register to use the platform and receive information and promotional materials about those services.

We are committed to protecting and respecting the privacy of those who visit the Website (“you” or “your”). This Privacy Policy sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us as a result of you visiting the Website. Please read the following carefully to understand how we will use your personal data. For the purpose of data protection legislation in the UK, we are the controller of personal data we collect via the Website.


1. What personal data do we collect and process, and how do we use it?

When you access the Website, you may provide us with personal data, and we may collect and process such personal data in accordance with this Privacy Policy and for the following purposes:

What personal data do we process? Why do we process this personal data? What is our lawful basis for processing?
Identity Data: this may include your name, geographical location and other personal identifiers.

Contact Data: this may include your email address, phone number(s), physical address and any other contact details you may choose to provide to us.

  • To register and respond to your enquiry
  • To contact you with details on our services
  • To send you marketing and promotional material
  • To satisfy our legitimate interests (to run and operate the Website, run our business and maintain our records)
  • Your consent (you can withdraw your consent at any time by emailing privacy@quix.io or clicking on the “unsubscribe” link in any email).
Usage Data: we may process data regarding general technical use of the Website, such as IP addresses and diagnostic information.
  • To identify any problems, defects or issues with the Website
  • To optimise the performance of the Website
  • To improve future versions of the Website
  • To satisfy our legitimate interest (to enable you to use the Website most effectively, improve the usability of the Website and make any necessary modifications and updates to the Website).


2. Who do we share your personal data with?

By using the Website, we may need to disclose your personal data to the following categories of third parties in limited circumstances:

  • Third party service providers: your personal data may be held and processed securely by us on the dedicated systems supplied, monitored and maintained by our third party infrastructure providers, and by any other third party service providers we may use, such as our Website hosting provider, customer relationship management provider and identity provider;
  • Regulators or law enforcement agencies: if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, we may share your personal data with a regulator or law enforcement agency to comply with legal or regulatory requests.


3. Transfers of your personal data

We may transfer your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU).

Where applicable, we may look to rely on an adequacy decision of the European Commission (for example, relying on a Privacy Shield certification where the transfer contains a US entity); click here for more information, Alternatively, in the case of transfers of your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU), where the transfers are not to countries that provide an adequate level of protection, we will use reasonable efforts to put in place appropriate safeguards to cover transfers of your personal data including, for example, signing standard contractual clauses/data protection clauses adopted by the European Commission. Please click here for a link to the standard contractual/data protection clauses and click here for more information about the Privacy Shield for US companies.

If you would like further information, please contact us at privacy@quix.io.


4. Cookies

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

5. The website and third party websites

The Website may contain links to third party websites. If you follow a link to a third party website, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.


6. Data retention

We store your personal data in line with legal, regulatory, financial and good-practice requirements. If you want to know more about our data retention policies, please contact us at privacy@quix.io.


7. Accessing your personal data and your rights

As a result of us collecting and processing your personal data, you have the following legal rights:

  • to access personal data held about you;
  • to request us to make any changes to your personal data if it is inaccurate or incomplete;
  • to request your personal data is erased where we do not have a compelling reason to continue to process such data in certain circumstances;
  • to receive your personal data provided to us as a data controller in a structured, commonly used and machine-readable format where our processing of the data is based on: (i) your consent; (ii) our necessity for performance of a contract to which you are a party to; or (iii) steps taken at your request prior to entering into a contract with us and the processing is carried out by automated means;
  • to object to, or restrict, our processing of your personal data in certain circumstances;
  • if we use your personal data for direct marketing, you can ask us to stop and we will comply with your request;
  • if we use your personal data on the basis of having a legitimate interest, you can object to our use of it for those purposes, giving an explanation of your particular situation, and we will consider your objection;
  • to object to, and not be subject to a decision which is based solely on, automated processing (including profiling), which produces legal effects or could significantly affect you; and
  • to lodge a complaint with a data protection supervisory body.

To exercise any of your rights set out above, including to withdraw your consent where we have stated we are processing your personal data based on your consent, please contact us at privacy@quix.io.


8. Contacting us and changes to your personal data

If you have any questions, comments and requests about this Privacy Policy or your personal data, please contact us at: privacy@quix.io.

Please notify us by email with any changes to your personal data at any time.


9. Changes to our Privacy Policy

Any changes we may make to this Privacy Policy in the future will be posted on www.quix.io/privacy. Please check back regularly to keep informed of updates or changes to this Privacy Policy.

This Privacy Policy was last updated on 07/07/20.