Quix Analytics Limited (“Quix”) is a provider of a data management and analytics platform (the “Platform”). References in this privacy policy (“Privacy Policy”) to “we”, “our” or “us” are references to Quix Analytics Limited. We operate the Quix website available at www.quix.io (the “Website”) to promote and provide further information and content about the Quix Platform and to provide you with the opportunity to register to use the platform and receive information and promotional materials about those services.
We are committed to protecting and respecting the privacy of those who visit the Website (“you” or “your”). This Privacy Policy sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us as a result of you visiting the Website. Please read the following carefully to understand how we will use your personal data. For the purpose of data protection legislation in the UK, we are the controller of personal data we collect via the Website.
What personal data do we collect and process, and how do we use it?
When you access the Website, you may provide us with personal data, and we may collect and process such personal data in accordance with this Privacy Policy and for the following purposes:
What personal data do we process?
Identity Data: this may include your name, geographical location and other personal identifiers.
Contact Data: this may include your email address, phone number(s), physical address and any other contact details you may choose to provide to us.
Usage Data: we may process data regarding general technical use of the Website, such as IP addresses and diagnostic information.
Why do we process this personal data?
What is our lawful basis for processing?
Who do we share your personal data with?
By using the Website, we may need to disclose your personal data to the following categories of third parties in limited circumstances:
Transfers of your personal data
We may transfer your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU).
Where applicable, we may look to rely on an adequacy decision of the European Commission (for example, relying on a Privacy Shield certification where the transfer contains a US entity); click here for more information, Alternatively, in the case of transfers of your personal data outside of the EU (or the UK to the extent the UK is no longer part of the EU), where the transfers are not to countries that provide an adequate level of protection, we will use reasonable efforts to put in place appropriate safeguards to cover transfers of your personal data including, for example, signing standard contractual clauses/data protection clauses adopted by the European Commission. Please click here for a link to the standard contractual/data protection clauses and click here for more information about the Privacy Shield for US companies.
If you would like further information, please contact us at privacy@quix.io.
Cookies
We use Hotjar and PostHog to better understand our users’ needs and to optimize this service and experience. They help us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. They use cookies and other technologies to collect data on our users’ behaviour and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar and PostHog store this information on our behalf in a pseudonymized user profile. Both are contractually forbidden to sell any of the data collected on our behalf. For further details, please see the ‘about Hotjar’ section of Hotjar’s support site and PostHog's privacy policy.
We also use marker.io to allow users to report issues they experience on the Quix platform in a seamless way. The "report a bug" button is visible on the platform at all times, and users can simply click on it to report a bug. To follow up on the report, we require a user email and name. We also collect information about the browser, browser version, operating system, and screen dimensions. This information allows us to fix the bug faster. While marker.io has the ability to record a 10-second video of the user session prior to clicking the button, we have disabled this feature in our integration to protect your information and security. As such, we do NOT record your screen. It is the user's responsibility to sanitise information and hide sensitive data in the screenshot before they send anything to us, through the marker.io form. For further information please see marker.io privacy policy and security.
"Do Not Track" is a privacy preference you can set in your browser if you do not want online services to collect and share certain kinds of information about your online activity from third-party tracking services.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
The website and third party websites
The Website may contain links to third party websites. If you follow a link to a third party website, please note that this Privacy Policy does not apply to those websites. We are not responsible or liable for the privacy policies or practices of those websites, so please check their policies before you submit any personal data to those websites.
Data retention
We store your personal data in line with legal, regulatory, financial and good-practice requirements. If you want to know more about our data retention policies, please contact us at privacy@quix.io.
Accessing your personal data and your rights
As a result of us collecting and processing your personal data, you have the following legal rights:
To exercise any of your rights set out above, including to withdraw your consent where we have stated we are processing your personal data based on your consent, please contact us at privacy@quix.io.
Contacting us and changes to your personal data
If you have any questions, comments and requests about this Privacy Policy or your personal data, please contact us at: privacy@quix.io.
Please notify us by email with any changes to your personal data at any time.
Changes to our Privacy Policy
Any changes we may make to this Privacy Policy in the future will be posted on www.quix.io/privacy. Please check back regularly to keep informed of updates or changes to this Privacy Policy.
This Privacy Policy was last updated on 21/10/22.